Refund policy

 

We want you to love your new furniture. However, we understand that sometimes a piece might not fit your space perfectly.

You can request a return directly through your account. Simply log in at account.classicture.com, go to your orders, and follow the steps to initiate a return.

1. "Change of Mind" Returns (14 Days)

If you wish to return an item because it does not fit or you changed your mind:

• You must notify us within 14 days of delivery.

• Return Shipping Cost: The customer is responsible for the full cost of return shipping. Please note: Returning palletized furniture can be expensive.

• Condition: Items must be returned in their original packaging and in unused, resellable condition.

• Restocking Fee: A 10% restocking fee may apply to cover repackaging and inspection upon return.

2. Damaged or Defective Items

In the rare event that your furniture arrives with a manufacturing defect or transit damage (noted on the delivery receipt):

• We will replace the item free of charge.

• We will arrange for the collection of the damaged piece.

3. Non-Returnable Items

Custom-made orders — including any furniture ordered in Bespoke Velvet Colors or other non-standard finishes — are non-returnable and non-refundable, as these pieces are produced exclusively to your specifications. We strongly recommend requesting a fabric/finish sample before placing a custom order. If you are unsure whether your order qualifies as custom, please contact us at contact@classicture.com before purchasing.

4. Non-EU Orders — Customs, Duties & Return Shipping 

For orders delivered outside the European Union (e.g., Switzerland, UK, Norway), import duties, customs fees, and local taxes are the sole responsibility of the buyer. If a shipment is refused or unclaimed due to unpaid customs charges, the full cost of return shipping will be deducted from your refund. Please be aware that return freight costs for palletized furniture can be substantial.